Local eGovernment Index

With the support of the European Union, NALED is working on introducing a new index with the goal of measuring the progress (of development) of electronic administration of municipalities and cities (LEI – local eGovernment index).

The project started on March 1st, 2021 and will last until the end of February 2023.

The index will measure the 10 most common procedures for citizens and businesses in local governments, as well as general indicators of progress of municipalities and cities when it comes to the development of electronic services through the following components:

  • Key Enablers, which are made up of two components – Infrastructure (the infrastructural equipment of LGUs for the provision of electronic services, technical equipment of officials, completeness, timeliness and efficiency of keeping registers, strategic and financial framework for the development of local eGovernment), as well as Human Resources and competence (training of officials, their number, as well as the capability of citizens to use eServices)

  • Index of electronic services (presence and quality of services - availability, sophistication, efficiency, information security, innovation and proactivity of LGUs in the development of software solutions, and inclusion of citizens – availability of data to citizens, proactive informing of citizens and mechanisms for monitoring citizen satisfaction and experiences.

A special software will be built as a part of the project, where municipalities and cities will fill out questionnaires, while the software will also receive data from other organizations, such as RATEL, the Office for IT and eGovernment, the Republic Geodetic Authority, the Statistics Office of the Republic of Serbia, etc.

The measurement results will be presented in the form of an interactive online map of Serbia.

One of the project's goals is to promote good practice examples through a Guidebook of best practices, as well as to support local governments that showed the least favorable results in the first measurements.

Given that the project's objective is to strengthen citizens and civil society organizations in monitoring the development of eGovernment locally and their active participation in this process, special trainings will be organized for civil society organizations in the areas of electronic administration, electronic business, informational security, and identity data protection.

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