Creating personal accounts on the eGovernment Portal is a new service for citizens

Citizens who want to complete administrative tasks without waiting in lines, will be able to get assistance from employees in city and municipal administrations for creating an account on the eGovernment Portal. Through their mobile phone, they will be able to perform more than 500 procedures - obtain an excerpt from the registry books, a certificate of impunity or make an appointment to issue an ID card and passport.

The first local officials training for providing the new service was held today in Kragujevac, and NALED and the Office for IT and eGovernment, with the help of the EBRD, will organize 20 more online trainings for other cities and municipalities. The workshops are conducted within the "eDelivery Improvement " project and the goal is to enable citizens and businesses to complete their obligations in the digital environment during the COVID-19 crisis, without exposing themselves to risk.

- Bearing in mind the current epidemiological situation, as well as the desire to popularize eGovernment use as a more efficient and accessible way of performing administrative tasks, we wish to acquaint citizens with the benefits and use of electronic services. Kragujevac, as the city where the State Data Center is seated, will be among the first to provide its residents, especially those who are less accustomed to new technologies, with professional support to access their data from 15 national registers and obtain necessary documents via mobile phone on the eGovernment Portal - said Nikola Dašić, the mayor of Kragujevac and a representative of local governments in NALED's eGovernment Alliance.

Na današnjem skupu potpisan je i Sporazum o saradnji između Univerziteta u Kragujevcu i NALED-a, u cilju aktivnijeg uključivanja profesora, saradnika i studenata u reformske aktivnosti, kao što su kreiranje javnih politika, istraživanja i analiza koje doprinose kvalitetu poslovnog ambijenta na lokalnom i državnom nivou.

At today's meeting, an Agreement on Cooperation was signed between the University of Kragujevac and NALED, in order to more actively involve professors, associates and students in reform activities, such as policy making, research and analysis that contribute to the quality of business environment at the local and national level.

- The University of Kragujevac joined NALED and I see it as a result, not only of the obligations that the university has towards the community, but also our University's efforts to take a leading role in the economic and social development of the wider geographical area of ​​Šumadija and Pomoravlje. We will try to contribute to the improvement of Serbia's competitiveness in the field of science and education, the improvement of young people’s position and the encouragement of cooperation between the academic community and the economy. - said the Rector Prof. Dr. Nenad Filipović.

The agreement also opens an opportunity for Kragujevac students to join the Internship Exchange, initiated by NALED and the University of Belgrade, and gain their first professional experience in one of 300 multinational and local companies, local governments and civil society organizations.

NALED Executive Director Violeta Jovanović pointed out that Kragujevac is a valuable partner of the organization and one of the local governments that has achieved the most in the development of electronic services. "When we tested the security of citizens' data at the local level two years ago, Kragujevac was one of the first 10 cities and municipalities that participated in the simulation of hacker attacks and entered the process of protecting information and IT systems from abuse. With the University as the 13th honorary member of our organization from the ranks of the academic community, we will be even more successful in creating a digital future, better business conditions, but also solutions for overcoming the consequences of the COVID-19 crisis - said Jovanović.

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