Local eGovernment Index

LEI (Local eGovernment Index) represents a new mechanism for measuring the degree of digitalisation and development of eGovernment in municipalities and cities in Serbia. It was developed as part of the project Establishing the Local eGovernance Index (LEI) for local self-government units in Serbia" which is implemented by NALED and financially supported by the European Union. The main goal of the project is to enable understanding of the current level of development of e-Government at the local level, identifying challenges in development eGovernment and digitalisation at the local level, as well as presenting recommendations for their improvement.

The idea is that the LEI index will be used as a monitoring tool that will contribute to greater transparency, openness, and accountability of public administration. Through raising citizens' awareness, supporting, and monitoring the work of municipal and city administrations, it is planned to increase the use of electronic services, which reduces the number of visits to counters and waiting in lines.

The progress of local governments in the development of eGovernance is monitored through four components:

  1. Infrastructure (infrastructural equipment for the provision of electronic services, technical equipment of civil servants, completeness, promptness of data in official records and efficiency of managing registers, strategic and financial framework for the development of electronic administration etc.);
  2. Human resources and competencies (the number of employees who work in jobs related to the provision of electronic services, the training of employees, the readiness of citizens to use electronic services etc);
  3. Representation and quality of e-Services (availability, sophistication, efficiency, information security, innovation, and proactivity of LSGs in the development of software solutions etc);
  4. Involvement of citizens in the work of LSGs through usage of digital technologies (open data, proactively informing citizens about the services provided and creating mechanisms for monitoring citizen satisfaction and measuring user experience etc).

In addition, there is a fifth component called Advanced indicators (participation of citizens, improvement and creation of services based on measuring user experience, creation of smart software solutions and mobile applications, regular updating of data in local official records and the existence of a Single Administrative Point), which is not currently included in the LEI index, but measures the degree of the innovativeness of local self-governments in the development of certain solutions that digitalize administrative procedures.

It is also worth mentioning that for this puropse, NALED received the information and data about LSGs from other state institutions such as Regulatory Agency on Electronic Communications and Postal Services (RATEL), Republic Geodetic Authority (RGZ), Statistical Office of the Republic of Serbia (RZS), Office for IT and eGovernment and Ministry for Public Administration and Local Self-Governments (MPALSG).

The reslults of the research can be found here.

The project aims, among other things, to promote examples of good practice through the published Good Practice Guide, but also to provide support to those local governments that show weaker results. In this context, during the 2022, NALED conducted five trainings for 100 officials from 47 local self-government units on the topic of using eSeals, eSignature, the eGovernment Portal and the use of the Pisarnica software, in order for officials to be prepared for a new way of e-Business.

As part of the project, during the 2022, workshops were also organized for almost 70 Civil Society Organizations in the field of e-Government, information security and protection of personal data, since the project also aimed to empower citizens and civil society organizations in monitoring development e-Government at the local level and their active involvement in this process.

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